Refund Policy

Cancellation and refunds

Cancelling a generation request is different from refunding a payment used to buy credits.

When cancellation succeeds before processing is irreversibly completed, reserved credits that were not consumed are returned according to the task state shown by the service.

Once a paid generation has completed, cancellation is no longer available for that generation.

Generation credit returns

A request rejected before task creation does not consume generation credits.

Technical failures, qualifying timeouts, and successful cancellations return reserved generation credits automatically.

If generation processing completes and the resulting content is blocked by moderation, the related generation charge is non-refundable because compute and safety processing were performed. If an available appeal is granted, the service may return the affected credits.

A moderation-system outage that prevents a reliable decision is treated as a technical failure for credit handling when the task cannot be completed.

This section concerns service credits used for generation and does not by itself create a right to reverse a completed cryptocurrency purchase.

Payment confirmation

Purchased credits are added only after the payment reaches the confirmation state required by the checkout.

If a confirmed payment does not result in the expected credit balance, contact support with the payment reference and transaction hash so we can reconcile the order.

Duplicate payments, payment-processing errors, and other exceptional billing issues are reviewed individually. Any refund required by applicable law will be honored.

Blockchain and third-party limits

Cryptocurrency transactions are generally irreversible after they are broadcast and confirmed on the relevant network.

Payments sent to the wrong address, on the wrong network, using an unsupported asset, or from an incompatible wallet may be impossible to recover.

Blockchain network fees, wallet fees, exchange fees, and exchange-rate changes are outside our control and are not refunded by Porn Studio Pro.

Underpayments, overpayments, and payments requiring manual reconciliation may remain pending while we verify the transaction.

Order support

For payment support, provide the account identifier or email associated with the purchase, the package selected, the payment reference, and the blockchain transaction hash when available.

Never send us a wallet seed phrase, private key, password, or authentication code.

Refund and payment questions may be submitted through the Contact page.

Membership payments and unused allowance

Membership payments, top-up purchases and generation allowance returns are separate. Cancelling a task does not cancel or refund the membership or top-up that funded it.

Unused included allowance expires at the end of each monthly cycle; top-ups expire one calendar month after confirmation. Expiry or a decision not to renew does not automatically create a payment refund. You can ask support to review a membership or top-up payment using its order reference, and any refund required by applicable law will be honored.